Refund policy
Return & Refund Policy
Our Promise
Every product in our store is made to order, just for you. We work with trusted print-on-demand partners who guarantee the quality of every item — and so do we.
What We Cover
We will issue a free replacement or full refund if your order arrives:
- Damaged or defective
- Misprinted or with a significant print quality issue
- Materially different from what was ordered (wrong item sent)
You do not need to return the item. No return shipping required.
How to Request
- Contact us within 30 days of delivery (45 days for international orders)
- Email support@getvibemerch.com with your order number + a clear photo of the issue
- We respond within 24 hours and arrange a replacement or refund within 3–5 business days
What We Do Not Cover
Because every product is custom-made at the time of your order, we cannot accept returns for:
- Change of mind or buyer's remorse
- Incorrect size selected — please check our size guide before ordering
- Items worn, washed, or used
- Minor print placement variation up to 0.5 inch (standard POD tolerance)
- Incorrect shipping address provided at checkout
Cancellations
Orders can be cancelled within 2 hours of being placed, before production begins. Email support@getvibemerch.com immediately.
Refunds
Processed within 3–5 business days to your original payment method. Allow up to 10 business days to appear on your statement.
Contact support@getvibemerch.com — we respond 7 days a week within 24 hours.